Middle Customer Support Specialist

Customer Support Specialists interact with all clients, including potential clients and just visitors to our website. Our clients consist of experienced businessmen, business sharks, avid startups and absolute beginners. That is why our way of communication can be both technically sound, where it is important to demonstrate professionalism, and simple and clear, helping to understand even the simplest issues. Thus, we are always ready to provide support regardless of the complexity of the situation.

Our team is working on two main tasks: creating and maintaining the impeccable reputation of our company and providing assistance with any issues. We believe that user trust and a full understanding of our product, its features, and how it works are of great importance. We actively collect feedback from our users, regardless of their satisfaction, and cooperate with them at every stage and in every department. We share our experience and directly influence the product development process. Our focus is always on the real needs of our users, convenience, clarity, and growth.

Our ambitious goal is to become an example of perfect customer service.

Our customer support team has established effective processes, including:

• Intercom Chat: This is our primary tool for customer interaction. Here, customers can reach out from any source, and we track and respond to all their requests in one place. We use prepared answers to respond quickly to the most common queries.

• IP telephony: We also keep in touch with customers by phone, which allows us to provide a personalized approach and resolve complex requests.

• Jira: When errors occur, we create tasks so that other teams can respond and fix these problems in a timely manner. In addition, this tool allows us to keep track of the deadlines for other tasks.

• Slack: Our team communicates and exchanges information with other teams via Slack, which facilitates easy internal communication and collaboration. These processes help us to provide high-quality support to our clients and ensure effective communication both within the team and with clients.

Our main task is to understand and help the client.

We are open to new ideas as much as possible, provided that they are appropriate and well-reasoned. The initiative of each employee is always a plus. It is welcomed, discussed and implemented.

Our team is more than just employees. We are a friendly team that is always ready to support each other, whether at work or outside of it. We are a team that notices and is proud of each other's achievements and rejoices in our joint victories. We understand that each of us is important in our work, and that is why we help each other grow professionally. However, we always remember the importance of personal life and maintain a balance between work and leisure. Our team always has a positive and light atmosphere, with a desire to improve the lives of our clients. So join us 😉